Frequently Asked Questions (FAQ)

Payments

We support a wide range of Payment methods such as:

  • Paypal
  • Credit & Debit Cards (Through Paypal)
  • Bitcoin

 

We accept a wide range of currencies, about 23 currencies including Bitcoin. We are still working to add more currencies to ease your shopping experience. To select/change the store currency use the currency selector located on the right of your screen or on top of any page.

Although you can change into multiple currencies on our store, all transactions could only be processed in 17 main currencies using the latest currency exchange rate. Those currencies includes:

  • USD
  • IDR
  • EUR
  • SGD
  • AUD
  • CAD
  • GBP
  • HKD
  • JPY
  • MXN
  • TWD
  • NZD
  • PHP
  • RUB
  • SEK
  • THB
  • BTC

Your order will only be cancelled if it falls into one of the following categories:

Product out of stock

In some cases we might be running low on stock and there might only be one product left. If two orders are placed at roughly the same time both could go through but only one can be fulfilled. The other will need to be cancelled.

Order flagged as fraudulent

Due to a high volume of fraudulent digital orders we have automatic fraud screening in place that will flag orders based on fraud risk level. If your order has been flagged as high-risk it will be cancelled.

Payment providers will put a pending hold for the amount of the purchase for every transaction. If the transaction should fail for some reason the pending hold should be released shortly thereafter.

If you are still seeing the amount as pending long after the transaction then we recommend contacting your credit card provider for more information. We cannot refund this amount as the money was never sent to us.

Digital Product Delivery

Our system is completely automated so you should receive your activation email within 1-2 minutes after completing your order.

If you do not receive it within 5 minutes it is quite possible that the activation email was placed in your spam/junk folder, please check that folder in case your activation email is there.

If you still cannot locate it then your order might have been flagged for manual review. This happens if you’re using a web proxy or placing an order from a different country than your payment method billing address. Orders being manually reviewed are usually processed within 60 minutes but can take up to 3 hours depending on order volume.

Our digital products are mostly ‘REGION FREE’ or ‘GLOBAL’ meaning they can be activated and played in any country.

In some cases there will be limitations on where the game can be activated and played. These limitations will be listed on the product page. Please do be careful and make certain before purchasing the product that you are in a region that is compatible with the product.

Available regions and countries includes: 

  • Region Free (Worldwide)
  • Europe (EU)
  • United States (US)
  • United Kingdom (UK)
  • North America (NA)
  • Australia (AUS)
  • Germany
  • Russia (RU)
  • Rest of the World (ROW)

If you have verified that you are entering the code exactly as it was sent to you but are still receiving an ‘Invalid key/code’ error the first thing we recommend is making sure there are no spaces before or after the code as that will cause the code to be invalid.

If you are receiving a ‘Used key/code’ error please make sure you haven’t already redeemed the code by viewing the related game library for the game.

If the above recommendations do not solve your issue then please open a support request here: https://zaimgames.com/pages/contact-support

Please make sure you include the following which are needed to start the support process:

  1. Order Number
  2. Screenshot/picture of the error. If you are taking a picture please make sure everything on the screen is legible.
  3. Any details that help describe the problem you are experiencing.

You must contact us within 5 calendar days of your purchase to start this process, after that a case can no longer be created.

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