Returns & Shipping Policy

By Purchasing from Zaim Games you agree to the following refund policy:

We do not accept order cancellations once the key containing email has been sent (it is sent immediately after payment). Game CD-keys are unique codes & once used are bound to the user’s account forever. The codes are therefore themselves sensitive information, this means that once the code is revealed to you we are no longer able to take back the digital item.

Refunds will not be issued for the following reasons:

  • You changed your mind about wanting the game. We do not accept cancellations.
  • Your dissatisfaction with the game (i.e. you do not enjoy playing the game).
  • You have redeemed your key & your computer cannot run the game. Please always be sure to check the games minimum system requirements before you buy so that this can be avoided.
  • You are having technical issues with the gaming platforms through which you are required to download your game. i.e Steam, Origin, Battle.net, Ubisoft Connect. Any technical issues you encounter with their software, servers, website or your account with them, are entirely out of our control. Do feel free to contact us for advice with any issue as sometimes we are able to help . Though, we strongly suggest you contact your game’s platform support directly.
  • You are having trouble when redeeming your key & refuse to follow our advice. We may in some cases need to refer you to your games support (Origin, Steam, Uplay, Battle.net). This is usually because we believe there is an issue with your software or account. We are unable to fix these issues ourselves as we do not make the games and do not have access to your account. We will do everything to get you the help you need and most issues are fixed very quickly by the games support.
  • You had an issue when redeeming your key & did not contact us for help. Although rare, sometimes during the redemption process, error messages may show or your game may not appear in your library/my games. These issues are most often due to a technical glitch or due to incorrectly redeeming your key. We can easily help you with this, please get in contact with us.
  • PLEASE REDEEM YOUR KEY IMMEDIATELY! We provide you 5 x 24 hours to redeem your key after your order is delivered and completed. After that period, we can no longer open a case regarding broken keys as you should’ve redeemed it in the time window we have provided.

All purchases of digital products cannot be canceled or refunded. If the activation code you get cannot be redeemed or has an error, please contact support immediately so we can investigate and resolve it. If it is true that there is a problem with the code that you get, then we will determine the Refund or replacement of a new activation code.

 In Short:

All digital products are non-refundable once the activation email has been sent. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum product requirements. If you receive an activation code that cannot be activated please send a screenshot of the activation error to customer@zaimgames.com with the order number in the subject. Also please forward the activation email that was sent to you to customer@zaimgames.com. We will work with you to resolve the activation issue in a timely manner and provide either a replacement or a refund if it is determined to be a problem with the key. Please note you must contact us within 5 calendar days of your purchase to open a case regarding any issues with your activation code. After that we can no longer open a case.

If you feel that you encounter a problem with your purchase, please contact us through support@zaimgames.com or via the “Contact Us” page.

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